Effect of Clinic Design on Patient Care: Perceptions of Medical Staff and Patients

Abstract

This research project studies the perceptions of medical staff and patients
on the architectural design of outpatient clinics and hospitals. It explores
the perceived influence of design on health care delivery. A total of 24
medical staff members and patients participated in surveys and interviews
at seven medical sites within the Bay Area, California, and New Delhi,
India. Surveys collected information about hospital interior design, layout,
and care levels, while interviews further elaborated on participants'
emotional responses to design features. Mean scores and combined scores
from survey results were calculated and compared. Overall, Bay Area
patients are more satisfied than New Delhi patients with design features
such as wall décor and lighting, and record the highest levels of care and
comfort. Bay Area staff are less satisfied than New Delhi staff with design
features, and perceive poor navigation around their workspace as a
hindrance to efficient delivery of care. From this study, it can be
concluded that patients and staff perceive and value design features
differently. Additionally, staff-centric architectural design can improve
staff's perceived workflow and ability to provide care, while patient-centric
design can enhance patients' perceived treatment experience.