Effect of Clinic Design on Patient Care: Perceptions of Medical Staff and Patients

  • Charu Srivastava


This research project studies the perceptions of medical staff and patientson the architectural design of outpatient clinics and hospitals. It exploresthe perceived influence of design on health care delivery. A total of 24medical staff members and patients participated in surveys and interviewsat seven medical sites within the Bay Area, California, and New Delhi,India. Surveys collected information about hospital interior design, layout,and care levels, while interviews further elaborated on participants’emotional responses to design features. Mean scores and combined scoresfrom survey results were calculated and compared. Overall, Bay Areapatients are more satisfied than New Delhi patients with design featuressuch as wall décor and lighting, and record the highest levels of care andcomfort. Bay Area staff are less satisfied than New Delhi staff with designfeatures, and perceive poor navigation around their workspace as ahindrance to efficient delivery of care. From this study, it can beconcluded that patients and staff perceive and value design featuresdifferently. Additionally, staff-centric architectural design can improvestaff’s perceived workflow and ability to provide care, while patient-centricdesign can enhance patients’ perceived treatment experience.
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