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How Mental Health Chatbots Can Address Psychotherapy's Current Distributive System

Abstract

The current supply-demand issue of psychotherapy has led to the creation of biased distributive systems over treatments, in which resource-poor families are severely neglected when it comes to the provision of proper service. In that regard, mental health chatbots, having already received considerable support for their integration into this field, are examined in this study to determine their ability to address the accessibility issue over resource-poor communities. Choosing chatbots Woebot and Wysa, I performed aspect-based sentiment analysis over the top “Most Helpful” reviews for each app and discovered customer sentiments for specific categories addressing the reasons for neglect resource-poor communities face. Many reviewers agreed that chatbots could be offered as solutions for the financial, accessible, and social reasons for community neglect. Further research, however, must be done to examine the effectiveness of chatbots as potential replacements to traditional psychotherapy, and how they can be improved to fit that niche.